ReStore: Cashier | Volunteer Position

Posted in Volunteer Opportunity

Who We Are

Founded in 1988, Habitat for Humanity Waterloo Region is a non-profit organization working toward a world where everyone has a decent and affordable place to call home. We work to bring our community together to help families build strength, stability and independence through affordable homeownership. With the help of volunteers, donors and community partners, we provide a solid foundation for low-income families in Waterloo Region.

Role Description

Position Title



120 Northfield Drive, Waterloo – ReStore 
200 Preston Parkway, Cambridge - ReStore 


4 or 8 hour shifts – During ReStore Hours

Time Commitment

Volunteer for 1-2 shifts. After this time, a commitment of 10 shifts over 3 months is required. 

Our Mission

To build strength, stability and self-reliance through shelter.


To carry out the stated mission of Habitat for Humanity Waterloo Region. Cashiers are primarily responsible for providing front-of-house customer service and for processing purchases. 

Reports to

ReStore and Volunteer Services staff


  • Greet customers as they enter the ReStore 
  • Direct customers to specific departments within the ReStore 
  • Answer customer questions with assistance from staff 
  • Process cash, credit card, and debit sales 
  • Answer the telephone and receiving door chime 
  • Price products, with direction from staff 
  • Maintain store standards and conditions by cleaning and organizing 
  • Ensure safety at all times 
  • Assist on the floor when needed  
  • Be alert to possible shoplifting 

Qualifications and/or Skills

  • Understanding of the Habitat for Humanity philosophy and the desire to promote it 
  • Ability to work with a team or independently    
  • Friendly and engaging with people of all ages and backgrounds 
  • Experience using electronic cash systems an asset 
  • Some knowledge of building materials is an asset 
  • Healthy balance of patience and energy required 
  • Ability to work quickly and accurately when there are multiple tasks happening at once 
  • Understands confidentiality and uses discretion of customer information 
  • Willingness to learn  
  • Must be punctual 
  • Must be at least 18 years of age 

Orientation and Training

  • Habitat Waterloo Region Volunteer Orientation and Safety Training 
  • Completion of a ReStore safety quiz  
  • General ReStore Associate training 
  • Cashier specific training with a ReStore member 
  • AODA certificate completion (required topics for the Customer Service Standard Training) 

Working Conditions

    • Dry, dusty warehouse 
    • Cool/hot temperature dependent on time of year 
    • Some outdoor work 

Screening Process

  • Two 4-hour shifts of ReStore Associate volunteering prior to being accepted for the position 
  • A Criminal Record and Judicial Matters Check is required 


  • Gain satisfaction helping local families in need purchase safe, decent, affordable housing 
  • Develop customer service skills 
  • Enhance/develop point-of-sale skills 
  • Meet new people and build long term relationships

Health & Safety

  • Green patch CSA-approved footwear (available to borrow) 
  • No excessively loose clothing 
  • No dangling jewelry


  • Represents Habitat Waterloo Region in a positive manner 
  • Accurately process transactions  
  • Maintain a tidy workspace

How to Volunteer

The Cashier volunteer position is one which requires a unique interviewing and/or training process. If you are interested in this position, please contact us at

Donate Today | Habitat for Humanity Waterloo Region

With a little help, we all have the potential to stand on our own.

Your financial support, your voice and your time will help bring strength, stability and independence to families in need of a decent place to live.

Donate Today

(519) 747-0664